Real People, Real Support—Get the Help You Need

Connect with our responsive support team for membership questions, technical help, partnership opportunities, or wellness guidance—we're here to support your journey every step of the way.

Get in Touch Today

Multiple Ways to Connect with Our Team

Phone Support

Reach us during extended hours for member convenience.

(267) 555-0123

Email Support

We guarantee a response within 4 hours for all inquiries.

Email Us

Live Chat

Immediate assistance during business hours.

Start Chat

Office Visits

In-person consultations by appointment at our Philly office.

Book Appointment

Social Media

Quick questions via Facebook and Instagram.

Emergency Support

For urgent technical or platform-related issues.

Emergency Line

Get Connected to the Right Expert for Your Needs

To ensure you receive the most relevant and timely assistance, please select the nature of your inquiry below. This helps us route your request directly to the specialist best equipped to help you.

Membership Inquiries

Questions about platform features, pricing tiers, trial access, or setting up your account?

Contact Membership Team

Technical Support

Experiencing app issues, device integration challenges, account management difficulties, or need a password reset?

Get Technical Help

Wellness Guidance

Seeking program recommendations, health coach referrals, or personalized wellness advice?

Request Wellness Advice

Partnership Opportunities

Interested in collaborating as a health practitioner, business, or affiliate program?

Explore Partnerships

Media & Press

For interview requests, platform information, or expert commentary inquiries.

Contact Press Team

Feedback & Suggestions

Help us improve! Share your thoughts on platform improvements, feature requests, or user experience.

Share Your Feedback

Visit Our Philadelphia Wellness Hub

Map showing the location of AuraWell Collective's office at 3820 Market Street, Philadelphia, PA.
Our conveniently located office in University City.

AuraWell Collective

3820 Market Street, Suite 700

Philadelphia, PA 19104

Conveniently Located: Our University City office is easily accessible via public transportation. Detailed directions from major Philadelphia areas are available upon appointment booking.

Office Hours:

  • Monday - Friday: 9 AM - 6 PM
  • Saturday: 10 AM - 2 PM

Appointments are highly recommended for in-person consultations and platform demonstrations. We offer a dedicated wellness consultation space for member meetings and community events.

Schedule a Visit

Meet Our Dedicated Support Team

Our diverse team brings expertise in wellness, technology, and customer success, ensuring you receive comprehensive and personalized support.

Portrait of Sarah Martinez, Customer Success Manager.

Sarah Martinez

Customer Success Manager

Certified wellness coach with deep platform expertise, ensuring a smooth member experience.

Portrait of Kevin Chen, Technical Support Lead.

Kevin Chen

Technical Support Lead

A health technology specialist, expertly troubleshooting any technical challenges you may encounter.

Portrait of Jennifer Thompson, Wellness Guidance Coordinator.

Jennifer Thompson

Wellness Guidance Coordinator

Registered Nurse with wellness coaching certification, guiding you to optimal health programs.

Portrait of Marcus Rodriguez, Partnership Development Lead.

Marcus Rodriguez

Partnership Development

Drives strategic collaborations within the healthcare industry to expand our wellness offerings.

Our team is trained in both technical platform support and holistic wellness guidance, providing multilingual capabilities to serve the diverse Philadelphia community.

Common Questions and Quick Answers

Before reaching out, your question might already be answered in our comprehensive FAQ section.

Getting started with AuraWell is simple! Visit our homepage and click 'Get Started' to begin your personalized onboarding process. You'll set up your profile, answer a few questions about your wellness goals, and gain immediate access to our introductory features.
AuraWell is designed to be highly compatible across a range of devices. Our web platform is fully responsive for all modern browsers on desktops, laptops, and tablets. We also offer dedicated mobile applications for both iOS (version 14.0 and above) and Android (version 9.0 and above) devices, ensuring a seamless experience wherever you are.
AuraWell offers flexible membership tiers to suit diverse needs. Our basic tier starts at $19.99 per month, providing access to core insights and daily content. Premium and Family plans are also available with advanced features and comprehensive coaching options. Please visit our 'Membership' page for a detailed breakdown of pricing and features.
Yes, your satisfaction and flexibility are paramount. You can cancel your AuraWell membership at any time directly from your account settings. Cancellations are effective at the end of your current billing cycle, with no hidden fees or penalties. We encourage you to review our full cancellation policy for details.
Connecting with a dedicated health coach through AuraWell is a straightforward process for premium members. Navigate to the 'Health Coaching' section within your personalized dashboard. There, you can browse coach profiles, view their specialties, and book an initial consultation directly through our integrated scheduling system. Our team can also provide personal referrals based on your goals.
Absolutely. At AuraWell, safeguarding your health data and privacy is our top priority. We utilize advanced encryption protocols and adhere to strict industry best practices for data security (e.g., HIPAA compliance in the US, GDPR in Europe). Your personal information and health insights are never shared with third parties without your explicit consent. Please refer to our comprehensive Privacy Policy for full details on our data protection measures.

Still have questions?

Contact Our Team Directly

Our Support Promise: Real People, Real Solutions

At AuraWell Collective, we believe in exceptional support from genuine individuals ready to assist you.

4-Hour Response Guarantee

All email inquiries receive a response within 4 hours during business hours, ensuring prompt assistance.

Real Person Support

No automated chatbots or generic replies for complex issues—you'll always connect with a knowledgeable team member.

Complete Resolution Commitment

We are committed to seeing every support request through to a full and satisfactory resolution.

Our commitment extends to a continuous improvement based on your feedback and a satisfaction guarantee, with a clear escalation process for any unresolved concerns.

Explore FAQ First